We know preparing for your new arrival comes with lots of decisions, and it’s completely normal to have questions along the way. To make things easier, we’ve gathered the answers to the questions our stores are asked most often — from appointments and pram shopping to payments, delivery, and everything in between. If you can’t find what you’re looking for, our team is always happy to help.

 

Shopping & Appointments
Do we have to book an appointment or can we just visit?
While walk-ins are always welcome, we highly recommend booking an appointment to guarantee a dedicated, one-to-one experience with our expert team.
How long is an appointment?
Appointments typically last for one hour.
What should I consider when shopping for my pram?
Your lifestyle is the most important factor. Consider whether you will be using the pram primarily in urban areas, going on outdoor walks, or traveling frequently. Storage space at home and in your vehicle is also a key consideration.
What budgets do you cater for?
We proudly cater to a wide range of budgets to ensure every family can find the perfect products for their needs.
Can you help me choose the right pram or travel system?
Absolutely! Our knowledgeable in-store team is happy to assist you, ensuring you can shop with confidence and choose the ideal pushchair for your growing family.
What products do you stock?
We stock a wide variety of strollers, car seats, baby accessories, and nursery furniture from trusted brands. For a comprehensive list, please visit our Brands Page.
What are your opening hours?
Opening hours vary slightly by location: Birmingham & Leeds: Weekdays 10:00 - 17:30 | Saturdays 10:00 - 18:00 | Sundays 10:00 - 16:00 Crewe: Weekdays 10:00 - 17:00 | Saturdays 10:00 - 18:00 | Sundays 10:00 - 16:00 Please note that hours may change on public holidays. For the most up-to-date information, visit our Store Pages.
Where are your stores located?
We currently have stores in Leeds, Birmingham, and Crewe.
Do your stores have parking?
Yes, all of our stores offer free parking for your convenience.
Do you have toilets or baby changing facilities?
Yes, all of our stores are fully equipped with customer toilets and baby changing facilities.
Do you have a pram test track?
Yes, every store features a dedicated test track that you are welcome to use to try out our prams before you buy.
Ordering & Lead Times
When is the right time to buy?
We recommend placing your order a couple of months before your baby is due, as lead times on certain products can vary.
When is the right time to place my order?
We recommend placing your order a couple of months before your baby is due, as lead times on certain products can vary.
I cannot see the colour/product on your shop floor — can I still order it?
Absolutely! We offer an extended range of products and colorways on our online store. Our in-store team will gladly help you order exactly what you are looking for.
I am not local — how can I place my order?
If you aren't local, you can easily place an order directly through our online store or call any of our retail branches for assistance with placing an order over the phone.
Do I have to come into store to make payments?
No, payments can be made securely through our website or over the phone by contacting your preferred store.
Do I have to pay in full?
While standard orders require payment in full, we do offer flexible financing options through Klarna (subject to their terms and conditions).
Do you offer payment plans or deposits?
Yes, we offer flexible payment plans and deposit options for in-store purchases.
What payment options do you offer?
We accept various payment methods, including Direct Debit, Shop Pay, PayPal, Clearpay, and Klarna.
Collections, Storage & Delivery
Do we have to collect straight away?
Not at all. We are completely flexible and will happily hold your items until you are ready to collect them.
We don’t have space to store items — what are our options?
We can store your items and arrange for collection closer to your due date. We also offer an in-store building service (subject to availability)—please contact us if you require this. If vehicle space is an issue, we are happy to arrange home delivery.
Do you offer delivery?
Yes, we offer delivery across the UK mainland (excluding the Scottish Highlands).
Bundles, Car Seats & Product Choices
When buying a bundle, do we have to choose the same brand car seat?
Not necessarily! We can often mix and match car seats and bundles to suit your needs, provided the products are safely compatible with one another.
Are we able to try the pram in our car boot?
Yes, we encourage you to test the pram in your car boot to ensure it fits perfectly before making a purchase.
Do you offer car seat fittings or safety checks?
Yes, our fully trained staff offer complimentary car seat fittings and safety checks to ensure your selected seat is appropriate and installed securely.
Can I try a car seat in my car before purchasing?
Yes, we offer test fits to ensure the car seat is fully compatible with your specific vehicle.
What’s the difference between a newborn car seat and a next‑stage seat?
A newborn car seat is designed to be used from birth until your baby outgrows it (often functioning as an infant carrier). A next-stage seat is generally introduced between 9 and 15 months as your child grows, and is typically designed to remain fixed inside the car.
Do you do trade‑ins?
We do not currently offer a trade-in service.
Returns, Faults & Warranty
What is your returns policy?
We offer a 14-day return policy for items that are unused and returned in their original packaging. For full details, please visit our Returns Page.
What happens if a product develops a fault?
If your product develops a fault, please contact the specific store you purchased from and our team will assist you. For online orders, please email us directly at online@newbieandme.co.uk.
Do products come with a manufacturer warranty?
Yes, all products come with a standard manufacturer’s warranty, though the length and terms of the warranty will vary by brand.